Controls may include risk assessments, method statements, permits, COSHH information, competence checks, equipment checks, supervision, site coordination, progress records and change approval. The exact arrangements reflect the activity and risk.
Operational Compliance and Assurance Statement
Black & White Facilities Limited applies proportionate controls to ensure accepted work is legally compliant, properly planned, competently delivered and appropriately verified.
Discuss your requirementsBefore work
We review the scope, site, hazards, customer requirements, competence, statutory duties, access, information, materials, equipment, programme and delivery model. Work is not allocated until the required controls and authority are established.
During delivery
Regulated and specialist work
Electrical, gas, refrigerant, asbestos, fire, lifting, pressure, water-hygiene, security and other controlled work is assigned only to delivery parties with the required competence and legal authority. No generic capability statement replaces service-specific verification.
Quality control
Requirements and acceptance criteria are established before or during mobilisation. Work is checked according to risk, material defects are recorded, and remedial actions are assigned and verified. Customer sign-off or evidence is obtained where required by the instruction.
Supply chain
Suppliers are approved according to risk and may be checked for legal identity, insurance, competence, safety, quality and information-security requirements. Outsourcing does not remove the company's responsibility to manage the contracted service.
Incidents and improvement
Safety events, environmental incidents, complaints, information incidents and significant service failures are reported, assessed and investigated proportionately. Corrective action is recorded and reviewed for effectiveness.
Service lifecycle controls
Enquiries are screened for scope, location, urgency, hazards, legal restrictions, competence, supply-chain dependence and conflicts. Accepted work is supported by a quotation, order, work instruction or contract identifying deliverables, assumptions, exclusions, customer dependencies, service levels and authority. Mobilisation assigns responsibility, communication, escalation, asset and site information, reporting, evidence and continuity requirements.
Delivery records are proportionate to the task and may include attendance, permits, RAMS, parts, readings, photographs, defects, recommendations, waste records and customer acknowledgement. Emergency attendance is distinguished from permanent rectification. An attendance record confirms presence and recorded activity; it is not automatically acceptance of additional contractual terms or proof that every underlying fault has been removed.
Customer and contractor coordination
Customers remain responsible for matters under their control, including accurate instructions, known site hazards, asbestos and asset information, safe access, site rules, welfare, cooperation with other dutyholders and authority for decisions. These responsibilities are confirmed without attempting to transfer non-delegable legal duties. Interfaces with other contractors are identified, and work is stopped or resequenced where coordination is inadequate.
Competence, evidence and performance
Competence is assessed against the task, considering skills, knowledge, experience, training, supervision and legal registration. Trainees work within defined supervision. Service performance is reviewed against agreed measures rather than generic public promises, potentially including attendance, repeat visits, open defects, complaints, incidents, supplier failures and corrective-action closure. Records are controlled under the Group standards and company privacy notice.
Approved by David Swaddle, Company Director, on 30 August 2026.