Black & White Facilities / The service catalogue
Facilities and Technical Services
The categories below lead to individual service pages. Use them to understand the work before making an enquiry. If several systems or trades are involved, describe the overall problem: a recurring leak, an unreliable plant room or an area that needs refurbishment. The brief can then identify the separate tasks and their sequence. Our full service catalogue, including every individual service, is available across every listed sector and location. For one site or several, we agree the scope, access and programme around the buildings concerned.
Start with the part of your building or workplace you need to look after.
Our service categories
21 services
Illustration Electrical Services — Repairs, installations, lighting, testing and power systems, with clear plans for access, shutdowns and completion records.
Illustration Mechanical Services — Building plant, pumps and associated mechanical systems, connecting maintenance findings with repairs and planned upgrades.
Illustration Heating and Gas — Heating plant, gas systems and related work planned around the building demand, safe access and continuity requirements.
Illustration HVAC and Refrigeration — Air conditioning, ventilation and refrigeration, including equipment care, investigations and changes to system performance.
Illustration Plumbing and Water — Water systems and plumbing repairs, with attention to occupied areas, isolation, reinstatement and service continuity.
Illustration Drainage and Wastewater — Drainage investigations, clearance and repairs that distinguish an immediate blockage from the cause of repeated problems.
Illustration Building Fabric — The physical building, including repairs and renewal of elements that affect condition, appearance and everyday use.
Illustration Roofing — Roof investigations, maintenance and repairs, coordinated with safe access and any internal damage or reinstatement.
Illustration Fire and Life Safety — Fire-related systems and building measures, with the required assessment, specialist work and evidence kept identifiable.
Illustration Security, Access and Telecommunications — Access, security and communications systems that connect users, equipment and the operational requirements of a site.
Illustration Cleaning and Hygiene — Cleaning programmes and defined hygiene tasks shaped around occupancy, surfaces, access and the standard required.
Illustration Grounds and External Maintenance — External spaces, grounds and access areas, with seasonal work and repairs coordinated around building users.
Illustration Pest-Control Services — Pest investigation, treatment and prevention, connecting observed activity with property conditions and follow-up actions.
Illustration Waste and Recycling — Waste arrangements matched to the materials, storage, collection needs and records relevant to the premises.
Illustration Energy and Renewable Technologies — Energy-related investigations and improvements that connect building needs, technical options and measurable operating information.
Illustration Smart Buildings and Facilities Technology — Controls, monitoring and building information systems selected around the operational decisions they need to support.
Illustration Compliance and Specialist Risk — Specialist assessments and related work, with each finding connected to its scope, responsible party and next action.
Illustration Lifts and Lifting Equipment — Lifting equipment maintenance and specialist work, distinguishing routine servicing from required examination and remedial actions.
Illustration Commercial Kitchen and Catering Equipment — Kitchen equipment work planned around service periods, connected supplies, access and the effects of downtime.
Illustration Catering and Hospitality Services — Service requirements for catering and hospitality operations, aligned with the premises, users and agreed delivery scope.
Illustration Workplace and Occupant Services — Practical support for the people using a workplace, including front-of-house, movement, shared areas and daily activities.
Tell us what needs to change
Describe the effect on the building and its users. A room that overheats, a door that will not secure or repeated loss of power gives the investigation a useful starting point. Include existing reports and previous work rather than assuming which component needs replacing.
For planned work, explain the outcome, deadline and any wider programme. A requirement to improve lighting across several sites needs consistent design decisions alongside checks of the actual conditions at each property.
Repairs, maintenance and projects
Use Reactive Maintenance for reported defects and Planned Preventative Maintenance for scheduled care. Minor Works, Refurbishment and Fit-Out and Building Services Upgrades provide routes for defined changes.
Where the requirement includes coordinating a building or estate over time, explore Facilities Management. The management scope connects service instructions, records and follow-up actions across the work programme.
Planning access and delivery
We agree the task, the people involved and the information needed before work starts. Occupied premises need attention to trading hours, escorts, permits, shutdowns and communication with users. A shared access window is useful only when each trade has the information and materials to complete its part.
The instruction identifies the checks and handover records required. Findings outside that instruction are explained with the next action and approval needed, so additional work remains connected to the original requirement.
What affects cost and timing?
Scope, condition, access, materials and operational restrictions shape the quotation. Investigating an intermittent fault needs a different instruction from replacing a specified item. Multi-site work also needs site information, sequencing and a practical way to handle local differences.
Send the available records early. Accurate asset details, photographs taken safely and previous findings reduce unnecessary repeat investigation and make proposals easier to compare.
Services across every sector
Our service range supports the full sector directory. In education, work needs coordination with occupied teaching areas and holidays. Retail and multi-site estates need consistency across sites while preserving their different layouts and equipment. Industrial and manufacturing premises need maintenance and changes aligned with production and access.
These examples show how the setting changes the delivery plan. The requirement can involve one trade, several connected services or a longer programme.
Locations we cover
We cover Northumberland, Tyne and Wear, County Durham and Tees Valley, including Newcastle upon Tyne, Gateshead, Sunderland, Durham, Darlington, Hartlepool, Middlesbrough, Stockton-on-Tees and Redcar and Cleveland. Explore all locations and include each site address when discussing a portfolio requirement.
FAQs
Can we enquire about one individual trade?
Yes. Use the relevant service page or describe the job directly. A single repair or installation does not require a wider facilities contract.
What if the problem involves more than one service?
Explain the overall issue and provide existing findings. The scope identifies the tasks, responsibilities and sequence so the work leads to a complete result.
Can several sites be included in one programme?
Yes. Provide the site list, common requirement and known differences. The programme needs both consistent instructions and property-specific information.
Do we need a complete specification before contacting you?
No. Start with the site, symptoms or desired outcome and the information available. Assessment or investigation can be defined as the first stage where the final work is not yet clear.
Guides and related work
Read how to report a fault, what affects maintenance costs and repair versus replacement.
Browse maintenance, projects, sectors and locations to approach the requirement from the work, setting or place.
Discuss the work you need
Contact Black & White Facilities with the site addresses, affected services and required outcome. Add the current reports, target dates and operational restrictions. We use that information to define the next assessment, repair or programme discussion.
Discuss the scope
Tell us what needs attention.
Share the site, the issue and any access requirements so we can discuss the next step.