Policies & information
Website Accessibility Statement
We want everyone to be able to use the Black & White Facilities website. If a page or the enquiry form is difficult to use, contact us for help or to request information in another format.
Accessing our services and information
Our website brings together building services, maintenance guidance and ways to contact the Facilities team. If you cannot find or use information here, we can help you discuss your requirements directly.
Accessibility standard
We aim to meet Web Content Accessibility Guidelines (WCAG) 2.2 level AA. We have not completed a full assessment of the site and cannot currently confirm compliance across every page.
Request assistance
You can email operations@blackandwhitefacilities.co.uk or call 0191 833 0040. Include the page address, the task you were trying to complete and the difficulty you encountered. Tell us if a different format or another way of making an enquiry would be useful.
You do not need to provide medical details. We will review your request, discuss the available assistance and investigate the website issue.
Browsing and enquiries
- Use the service directory and page headings to find the relevant building information.
- Keyboard users can move between links and enquiry controls.
- Browser zoom can enlarge text; pages also adapt to smaller screens.
- If an online enquiry is difficult to complete, telephone or email the team instead.
Reporting a barrier
Feedback helps us identify problems with navigation, reading content and completing enquiries. We use reported barriers to prioritise changes and will update this statement when assessment results or known limitations are available.