Website Accessibility Statement

We want people to be able to use the website regardless of technology, device, disability or access need. The website is designed and tested with the Web Content Accessibility Guidelines version 2.2, level AA, as its working benchmark.

This statement does not claim that every page is fully conformant before the production website has completed accessibility testing. Known limitations identified during testing will be described here with their effect, available alternative and intended correction.

The website implementation should provide:

• semantic headings, landmarks and meaningful link text;
• keyboard access and visible focus;
• sufficient colour contrast and text resizing;
• labels, instructions and clear error messages for forms;
• text alternatives for meaningful images;
• captions or transcripts for meaningful prerecorded media where required;
• responsive content without avoidable loss of information; and
• content written in clear, direct language.

If you cannot access information or need it in another reasonable format, contact operations@blackandwhitefacilities.co.uk or 0191 833 0040. Please identify the page or information, the difficulty encountered and the format or support needed.

We will acknowledge accessibility feedback promptly, investigate it and explain the action or alternative available. Timescales depend on the nature and complexity of the request, but unnecessary delay is avoided.