Workplace and Occupant Services

Describe the outcome required as well as the immediate issue. The starting information should identify the location, people affected and any change in use, so the assessment addresses the current requirement rather than simply repeating the previous arrangement.

The offering brings together reception and concierge, workplace hosts, occupant support, meeting-room management, mailroom and porterage, and office moves and space planning. Individual tasks or a coordinated arrangement can be defined around the premises. Each role has clear operating hours, handoffs and records.

A service title does not define authority. Reception, security, technical support and property management have different responsibilities. Agree which decisions can be made by the service team and which belong to the employer, landlord or specialist provider, with personal information handled appropriately.

The proposal identifies the responsibilities that remain with the site or property team and the work included in our instruction. Connected repairs and specialist activities receive their own clear scope, so each person understands what they must arrange and what records they will receive.

Provide workplace layouts, attendance, visitor and meeting patterns, and current service contacts. Identify the tasks that overlap or fall between teams. Agree the priorities, operating hours and reporting needed to support the wider workplace.

We map the required activities and handoffs, then define the roles and local procedures. Mobilisation prepares the information, access and reporting needed. Handover transfers outstanding tasks with clear ownership, while feedback identifies practical improvements to the service.

For several sites, we agree consistent reporting and escalation while retaining local contacts and operating requirements. Each action stays connected to its building or service area, with a named route for decisions that affect the wider operation.

Service hours, locations, user demand and task range affect cost. Moves, technical repairs and specialist support may need separate instructions. A proposal should describe actual activities and cover arrangements rather than rely on a broad job title.

Tell us about operating hours, critical periods and the activities that must continue. The programme and price should reflect those constraints, including any phased delivery, additional access arrangements and reporting needed by the operational team.

Offices need work coordinated with staff and visitors. Retail needs trading and deliveries considered. Hospitality brings guest areas and food operations into the brief, while education needs access planned around teaching. Our complete service and project offering supports all sectors, with the arrangements based on each site's actual activity.

We cover Northumberland, Tyne and Wear, County Durham and Tees Valley, including Berwick-upon-Tweed, Alnwick, Morpeth, Hexham, Newcastle, Gateshead, Sunderland, Durham, Darlington, Hartlepool, Stockton-on-Tees and Middlesbrough. View all locations.

For a multi-site requirement, provide the local contact and working restrictions for each address. A common service brief still needs the differences between premises recorded.

Read about setting maintenance frequencies for the principles behind an evidence-based recurring programme. Official guidance provides the relevant context for this service. Browse the Knowledge Centre.