Services are delivered directly where the required competence, capacity, insurance and permissions are held. Specialist and geographically distributed work may be coordinated through approved suppliers or subcontractors. The delivery model and responsible parties are confirmed for the specific instruction.
Capability Statement
Black & White Facilities is the facilities-management operation of Black & White Facilities Limited. It supports commercial and business-to-business customers across North East England, with a wider approved network available for suitable specialist and multi-site requirements.
Discuss your requirementsCore capability
Our service architecture covers:
- integrated, hard, soft, mobile and multi-site facilities management;
- helpdesk, job management, asset, compliance and contractor coordination;
- planned, reactive, emergency and statutory maintenance;
- building fabric, mechanical, electrical, heating, gas, HVAC and refrigeration;
- plumbing, water hygiene, drainage and wastewater;
- fire and life safety, security and access systems;
- cleaning, hygiene, roofing, grounds, waste and pest control;
- lifts, lifting equipment and specialist statutory compliance;
- energy, renewables, smart buildings and facilities technology;
- workplace, catering and occupant services; and
- minor works, refurbishment, fit-out and managed projects.
Delivery model
Assurance
Before accepting work, we assess scope, location, access, risk, competence, statutory requirements, programme and supply-chain needs. Regulated work is assigned only to appropriately competent and authorised people. Supporting credentials are verified for the service concerned and made available where appropriate.
Coverage and availability
Direct coverage is focused on North East England. Wider coverage is assessed for suitable specialist and multi-site work. Emergency and out-of-hours support is subject to acceptance, resource availability and the applicable quotation or contract; publication of this capability statement is not a guaranteed response-time commitment.
Important qualification
This statement describes the service categories the business is structured to support. It is not evidence that every service is self-delivered or continuously available. The accepted quotation or contract defines the actual scope, delivery model, credentials and service levels.
Engagement and mobilisation
Capability is confirmed for each opportunity through scope review, site and asset information, delivery geography, statutory roles, competence, supply chain, systems, reporting and commercial terms. Mobilisation may include surveys, asset validation, risk and compliance review, planned schedules, escalation routes, customer authorisations, supplier onboarding and baseline measures.
Customer assurance information may include legal identity, policies, responsible-person details, competence arrangements, supplier controls, incident routes, insurance evidence and sample reporting, subject to confidentiality and availability. Accreditation, insurance limits and performance are supplied only from current records. The company does not guarantee 24/7 attendance, national direct-labour coverage, a first-time-fix rate or certification unless an accepted contract expressly provides it.
Approved by David Swaddle, Company Director, on 30 August 2026.