Black & White Facilities / Service brief
Lift Modernisation and Refurbishment
Plan lift modernisation around the existing installation and the building’s future needs. A clear account of fault history, retained equipment and intended improvements helps define the work, while the outage plan needs to address how occupants will move around the site during refurbishment.

Overview
Keep the case for modernisation separate for each lift and building. Recurring symptoms may arise from different causes, and the local history and restrictions should stay visible within the estate programme.
Our full service catalogue, including every individual service, is available across every listed sector and location. For one site or several, we agree the scope, access and programme around the buildings concerned.

What the work can include
Assess the lift before comparing changes to the controller, drive, doors and car. Define how systems connect and set the requirements for commissioning and handover. Agree the included assets, exclusions and completion documentation before work starts.
Retain existing asset and location identifiers when documenting proposed improvements. They connect findings with budget choices, subsequent inspections and later work on retained equipment.
Important decisions
Replacing a whole lift has different dependencies from upgrading individual assemblies. Check that proposed alterations will work with everything being retained.
Before we visit
Share lift records and recurring faults, details of the shaft and plant areas, and the future requirements of the building.
Identify the site contact, technical decision-maker and person receiving the action list. Agree permits, shutdown requirements and contractor coordination before arranging attendance.
How the work proceeds
Survey the lift, settle the technical specification and planned closure, then coordinate delivery. Retain check results and the information needed to operate the installation.
Sequence the sites and define how material findings affect the programme through the agreed escalation route. Track unfinished elements explicitly instead of recording a building as complete while work remains.
What affects cost and timing
Budget follows the amount of equipment retained, supply requirements, structural alterations and the planned period out of operation. Review the enquiry and records to distinguish work that can be quoted from items needing assessment on site.
Group suitable tasks where practical, but confirm each property’s access windows and operating dependencies. Agree how further findings and the costs of additional work will be presented.
Applications across sectors
Plan around intended equipment use and the people affected by outages. Care and residential occupants may depend on lifts, warehouses need suitable loading and goods movement, and public buildings need safe pedestrian routes. Describe the site through the wider sector range.
Locations covered
Modernisation coverage spans County Durham, Tees Valley, Northumberland and Tyne and Wear, including Durham, Darlington, Middlesbrough, Newcastle upon Tyne, Gateshead and Sunderland. The location directory lists further towns and communities. Send every project address and local access contact for an estate programme.
Frequently asked questions
Can the lift stay available throughout modernisation?
Major refurbishment normally requires an agreed shutdown. Resolve alternative access and the needs of building users before that period starts.
What information should I send about lift modernisation and refurbishment?
Share the lift records, fault history and information about the shaft and plant space. Describe future building needs, identify the location and state whether the next decision concerns investigation, repair planning or a wider programme.
What affects the price and programme?
Retaining equipment, altering electrical supplies or structure and planning the outage all affect the budget. Define any additional investigation or work before requesting approval.
What should the completion information explain?
The handover needs to identify the lift or areas covered, alterations completed and checks performed. Retain limitations and open actions under the site and asset references used for future servicing and inspection.
Useful guidance and records
Use what statutory inspections does a commercial building require to support inspection and record decisions around the work. Remedial-action tracking explains the evidence needed to close identified defects; official guidance gives wider technical or management background.
Related work and your next step
Place the proposal alongside Dock Levellers and Loading Bays and the Lifts and Lifting Equipment overview where related equipment is involved. Review maintenance for ongoing arrangements, projects for coordinated change and all services for the wider offering.
Send Black & White Facilities the lift or premises schedule, existing findings and operating priorities. Define the reporting, responsibility interfaces and technical remit together. Make an enquiry.
Discuss the scope
Tell us what needs attention.
Share the site, the issue and any access requirements so we can discuss the next step.