Black & White Facilities / Service brief
Automatic Doors
A door that moves when it should not, activation that cannot be relied on, collision damage or a change in footfall all justify an investigation. Note when the problem was first seen and what altered in the way the entrance is used, operated or laid out, since that record shows whether you are dealing with a new fault, an inherent limitation or a change worth planning.
Overview
Where several entrances across an estate are involved, brief each on its own. Two doors that stop responding may have different causes, so each entrance's service history and site restrictions should stay with it.
Our full service catalogue, including every individual service, is available across every listed sector and location. For one site or several, we agree the scope, access and programme around the buildings concerned.
What the work can include
Work includes inspecting the door and its surroundings, assessing activation and safety functions, diagnosing faults, scoping repairs or a compatible replacement, and recording the checks made. The scope should set out which entrances and equipment are included, what is not, and the completion record you will receive.
Refer to each door by the identifier in your asset register, so findings are ready for budget planning, repeat visits and the next inspection.
Important decisions
The fact that a door opens and closes says nothing about whether it does so safely. Trapping points, impact force and the different needs of the people using the entrance all have to be considered.
Before we visit
Send the door type, the manufacturer's details, the service history and a description of the fault, including who has been affected.
Identify the site contact, the technical decision-maker and whoever will own the action list. Check whether a permit, shutdown or other-trade coordination is needed before a visit is fixed.
How the work proceeds
The entrance is closed off or managed while the work is done, the equipment is inspected and repaired, and the functional and safety checks within the agreed scope are recorded.
For a programme across several buildings, agree the site order and the escalation route for significant findings first. Status is reported door by door, so an entrance with open actions never shows as complete.
What affects cost and timing
Price depends on the door type, its sensor arrangement, the drive components involved, access restrictions and the parts needed. The enquiry and your records show what can be priced now and what needs an assessment on site.
Doors across an estate can be grouped into one programme, though every building's access windows and operating dependencies still need confirming separately. Agree the reporting and pricing route for additional findings at the outset.
Applications across sectors
Offices and schools need permissions that keep pace with staff and visitors. In residential blocks the entry system has to work for residents and visitors day in, day out. Logistics premises handle vehicles and people together at their entrances, and public sites need entrances that suit every user. The sector range shows the settings covered.
Locations covered
Our area runs from Northumberland through Tyne and Wear and County Durham to Tees Valley: Newcastle upon Tyne, Gateshead, Sunderland, Durham, Darlington and Middlesbrough, plus the wider towns in the location directory. For programmes covering several addresses, send the site list with local contacts who can arrange access.
Frequently asked questions
Should a faulty door simply be left switched off?
That depends on the door, the escape route it serves and the security it provides. The interim arrangement should be assessed and communicated to the entrance's users, not decided on the spot.
What information should I send about automatic doors?
Send the door type, manufacturer details, service history and a description of the fault and the users affected. Include the location and what you need to decide: an investigation, a repair or a programme.
What affects the price and programme?
The main factors are the door type, its sensors and drive components, access restrictions and parts. Any extra investigation or work should have a written scope before it goes ahead.
What should the completion information explain?
It should name the doors or areas covered, the checks and work done, any limitations and the open actions, set against your asset and site references so the next visit can use it directly.
Useful guidance and records
See how commercial access control works for the decisions and records that support this work. Remedial-action tracking covers taking a defect from identification to evidenced closure. The official guidance supplies the broader technical and management context.
Related work and your next step
Access Control is closely related, and the Security, Access and Telecommunications overview describes the full category. Regular servicing is covered under maintenance, larger works under projects, and everything else under services.
Let Black & White Facilities have the list of doors or sites, any findings so far and the operational constraints; responsibilities and reporting are agreed as part of the scope. Get in touch.
Discuss the scope
Tell us what needs attention.
Share the site, the issue and any access requirements so we can discuss the next step.