Black & White Facilities
Quality and Service Performance
Set out how the completed work must serve the site before choosing its materials or method. The required finish, performance, access arrangements and handover evidence belong in the brief wherever they determine whether an estate or facilities requirement has actually been met.
Follow the work through
Select reporting measures around the contract and premises. Planned-task completion, unresolved defects, recurring faults and usable records may each reveal a different part of service performance; agree targets appropriate to the instruction.
Raise a concern
Use complaints and feedback to identify the affected service, describe the concern and state the outcome sought. Keeping that information linked to the job record helps the responsible business assess it.
Related information
The company introduction, delivery method and policy documents provide context. Compare the relevant service, maintenance model, project package, sector requirements and location information.
Discuss your requirements
Discuss the site and the decision needed with the operations team, or telephone 0191 833 0040.