Arrange an authorised response
Name a reachable site contact and confirm who provides access and approves work. Brief the contractor on known hazards and local rules. Staff should not attempt unfamiliar isolation or repairs in anticipation of the visit.
After the immediate attendance
Record immediate safety measures, ongoing restrictions and proposed permanent work. Allocate approval of the next stage and communication with affected users. A completed attendance may leave the hazard controlled but the underlying repair outstanding.
Questions to resolve
What if people are in immediate danger?
Use emergency services and the premises’ emergency procedures when people face immediate danger. A maintenance enquiry cannot provide emergency rescue.
What should the completion note distinguish?
Separate the findings, action taken, condition left, continuing restrictions and work still required.
Related work
Review Building Fabric, maintenance routes and project requirements. Submit the site details with symptoms and the intended outcome.
Further guidance
For broader planning context, consult HSE equipment-maintenance guidance.
