Black & White Facilities / Service brief
Lift Servicing and Maintenance
Match the lift maintenance programme to site use and the condition of the installation. Changes in operating patterns, rising fault levels or gaps in service history should inform the review, with a clear distinction between routine servicing and the separate examination requirements for each asset.
Overview
Retain a separate service history and set of restrictions for each site in the estate. Similar recurring faults can have different causes on different lifts, so the programme needs the local evidence.
Our full service catalogue, including every individual service, is available across every listed sector and location. For one site or several, we agree the scope, access and programme around the buildings concerned.
What the work can include
Review operating patterns and existing records, then inspect and service the relevant assemblies. Log defects and identify repairs or planned component replacement where required. Agree the included assets, exclusions and completion documentation before work starts.
Match service findings to the asset references already used by the building. Consistent records help with repair budgets, future examinations and repeat maintenance instructions.
Important decisions
Servicing cannot stand in for a LOLER thorough examination. Give each activity its own purpose, instruction and record.
Before we visit
Include the lift reference, manuals, servicing records, examination results and hours of operation.
Name the person arranging access, the technical approver and recipient of the service action list. Confirm permits, downtime and coordination with other contractors before booking the visit.
How the work proceeds
Confirm the available access and shutdown period, complete the agreed servicing and report findings in priority order for action.
Agree the sequence of service visits and how significant defects reach the responsible person. Report unfinished repairs separately so a completed service does not close other actions at the site.
What affects cost and timing
Programming depends on the lift’s type and age, how heavily it is used, the tasks included and arrangements for parts. Review the enquiry and records to distinguish work that can be quoted from items needing assessment on site.
Group suitable servicing tasks after checking each building’s access windows and dependencies. Set out how additional findings and the price of further work will be reported.
Applications across sectors
Match maintenance to intended equipment use. Lift-dependent occupants in care and residential premises, warehouse loading and goods operations, and pedestrian routes in public buildings each need consideration during works. Explain the building’s use and review the full sector range.
Locations covered
We service sites across Northumberland, Tyne and Wear, County Durham and Tees Valley, including Newcastle upon Tyne, Gateshead, Sunderland, Durham, Darlington and Middlesbrough. The location directory shows the wider towns and communities. Provide all site addresses and access contacts for a coordinated programme.
Frequently asked questions
Will a maintenance contract include every replacement part?
Check the terms before accepting the service arrangement. They should distinguish included tasks and parts from exclusions and separately instructed work.
What information should I send about lift servicing and maintenance?
Send the lift details and manuals with service records, examination findings and operating hours. Identify the site and explain whether you are investigating faults, deciding on repairs or establishing a maintenance programme.
What affects the price and programme?
The lift’s age and type, usage, visit content and arrangements for parts influence the programme. Obtain approval for additional investigation or work against a defined scope.
What should the completion information explain?
Record which lift or areas were serviced, tasks completed and checks performed. Note limitations and outstanding actions against property and asset identifiers so the next maintenance or inspection visit can use the findings.
Useful guidance and records
The guide what statutory inspections does a commercial building require supports decisions about inspection records. Follow Remedial-action tracking to retain evidence of defect closure, and use official guidance for the technical and management background to the programme.
Related work and your next step
Consider Dock Levellers and Loading Bays with the Lifts and Lifting Equipment overview when defining associated equipment work. Explore maintenance for recurring arrangements, projects for planned changes and all services for the wider scope.
Send Black & White Facilities the lift schedule, available maintenance findings and operating constraints. Define the reporting and responsibilities required alongside the service instruction. Make an enquiry.
Discuss the scope
Tell us what needs attention.
Share the site, the issue and any access requirements so we can discuss the next step.