A maintenance request is distinct from the emergency-services response. Report the location, visible symptoms and measures already taken by authorised personnel. State whether responders or the network operator are involved.
Establish what is affected
The attending specialist must assess the danger, affected installation and connected building areas. Shared services and multiple supplies need careful consideration; a local switch or label alone cannot establish safe working conditions.
Use competent electrical assessment and appropriate controls. HSE equipment-maintenance guidance explains making equipment safe and controlling energy sources before work begins.
Explain the condition left
Require a handover identifying equipment or areas, action taken and remaining restrictions. Record services unavailable following isolation and who received that information. Users need clear instructions on what remains out of use and how to report changes.
Making safe does not certify the entire installation as satisfactory. Specify the actual scope and observations so subsequent contractors understand what was assessed and what remains unknown.
Plan investigation and permanent repair
After the immediate hazard is controlled, define diagnosis, damage assessment, parts procurement or permanent repair as required. Link the original attendance record to the subsequent instruction.
Agree approval, access and acceptance checks before restoring use. Coordinate connected trades in the right sequence; electrical reinstatement after water damage may depend on resolving the source of ingress.
Close the work with a clear handover
Document the permanent repair, relevant verification and final operating state. Amend temporary restrictions and tell users about the change, retaining incident and repair evidence together.
Review earlier reports and operating conditions when incidents recur. Repeated make-safe work points to the need for an explicit plan to investigate or repair the underlying issue.
FAQs
Will making safe restore the electricity supply?
Not necessarily. Isolation may leave plant or areas without power pending diagnosis and repairs. Report the operational consequences clearly at handover.
Is make-safe work the same as an EICR?
No. Immediate hazard control is distinct from the defined inspection and testing assessment recorded in an EICR.
What records should remain after attendance?
Retain findings, actions, affected scope, restrictions and required follow-up. Add the lasting repair and verification records when delivered.
Related help
Explore emergency maintenance support, commercial electrical repair work and installation assessment. Read the stages after an emergency visit.
