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Knowledge Centre Common Problems and Emergency Advice

What Is an Emergency Make-Safe Attendance?

A make-safe attendance addresses an immediate condition within a defined scope and may leave permanent work outstanding. Report the fault, affected occupants and consequence requiring control; the method and responsible trade depend on the actual hazard, whether damaged fabric, a leak or an electrical problem.

Black & White Facilities1 min read
what is an emergency make-safe attendance?
what is an emergency make-safe attendance?

Understand the temporary condition

Establish permitted use, isolation, restricted areas and required notifications. Interim materials or controls need an explicit purpose and follow-up. Attendance completion must not be mistaken for restoration of normal service.

Arrange the permanent work

Use findings to define investigation, repair or renewal as appropriate. Keep permanent works distinct from immediate control so authorisation, pricing and acceptance remain traceable.

Questions to resolve

Does make-safe mean fixed?

No. The immediate condition has been addressed within the instruction. Record explicitly whether further permanent work is required.

What should I ask before the contractor leaves?

Confirm the state left, restrictions, warning signs, next task and reporting route if conditions change after handover.

Related work

Review fabric services, maintenance delivery and planned projects. Submit the site details, symptoms and required outcome.

Further guidance

Consult HSE equipment-maintenance guidance for the wider context of planned maintenance controls.