knowledge article
What Is an Emergency Make-Safe Attendance?
Explain the fault, people affected and the consequence that needs controlling. The appropriate action follows the actual conditions and the competence required. A damaged door, leaking pipe and electrical fault need different methods and responsibilities.
Discuss your requirementsGuidance designed to be read.
Understand the temporary condition
Ask what can be used, what must remain isolated or restricted and who needs to be informed. Temporary materials or restrictions should have a clear purpose and a follow-up plan. Do not assume normal operation has resumed because attendance has finished.
Arrange the permanent work
The findings may support a repair quotation, further investigation or replacement. Keep the immediate response and permanent work separately identifiable so authorisation, cost and completion are clear.
Questions to resolve
Does make-safe mean fixed?
No. It means the immediate condition has been addressed within the scope. The completion record should state whether permanent work remains.
What should I ask before the contractor leaves?
Ask about the current condition, restrictions, warning signs, follow-up action and the contact route if the situation changes.
Further guidance
See official maintenance guidance for the wider context.