Black & White Facilities / Service brief
Platform Lifts and Stairlifts
Choose platform lift or stairlift work around the people who need access and the route available. Record reliability issues, changes in user needs and building alterations, with their timing, so the assessment distinguishes a repair requirement from an existing limitation or a planned improvement.
Overview
Record access needs and equipment concerns separately for every building. Similar reliability problems across an estate may have different causes, so each installation needs its own history and restrictions.
Our full service catalogue, including every individual service, is available across every listed sector and location. For one site or several, we agree the scope, access and programme around the buildings concerned.
What the work can include
Review the access route, equipment, boarding arrangements and controls. Establish servicing, repair or installation options and retain the operating and maintenance information. Specify which assets or areas are covered, the exclusions and the record required at completion.
Use the existing asset and location references for the route and equipment findings. They should remain recognisable when budgeting, arranging repeat work or inspecting the installation later.
Important decisions
Inclined platforms, vertical platform lifts and seated stairlifts meet different needs. Selection must reflect both the space available and who will use the installation.
Before we visit
Supply measurements and equipment information, explain the access requirement and identify building or escape-route restrictions.
Name the person arranging local access, the technical approver and the recipient of the action list. Resolve permits, shutdowns and interfaces with other contractors before booking the visit.
How the work proceeds
Survey the proposed route and settle the suitable approach. Coordinate installation with structural and electrical work, then provide a defined handover.
Set the site order and decide how significant findings reach the responsible person. Keep unfinished access or equipment actions visible rather than treating partial completion as closure of the property.
What affects cost and timing
The layout, travel distance, fixing surfaces, electricity supply and equipment functions influence the price. The initial records and enquiry show what can be priced immediately and where a site assessment is needed.
Coordinate suitable tasks where practical, subject to each building’s access windows and operating dependencies. Agree how further findings will be reported and their cost established.
Applications across sectors
Consider the building users alongside the equipment’s intended purpose. Residents and care occupants may rely on lifts; warehouses need suitable goods and loading arrangements; public premises need safe walking routes while work proceeds. Explain the site’s actual use and see the full sector range.
Locations covered
Coverage includes County Durham, Northumberland, Tyne and Wear and Tees Valley, serving Durham, Newcastle upon Tyne, Gateshead, Sunderland, Darlington and Middlesbrough. Use the location directory for the wider communities. For several properties, supply each address with the contact arranging access.
Frequently asked questions
Will a stairlift suit every wheelchair user?
No. A wheelchair platform and seated stairlift offer different forms of access. Assess the user’s requirements alongside the constraints of the building.
What information should I send about platform lifts and stairlifts?
Send dimensions and equipment details with the access needs and any building or escape-route limits. Identify the property and whether the next step is investigating a concern, planning repairs or organising a programme.
What affects the price and programme?
Price follows the travel and layout, fixing conditions, power supply and features of the equipment. Set a clear scope for additional investigation or work before approval.
What should the completion information explain?
The handover should identify the equipment and areas covered, work completed and checks made. State limitations and remaining actions under the site and asset references needed by future inspection and servicing teams.
Useful guidance and records
The guide what statutory inspections does a commercial building require supports the inspection and record decisions. Read Remedial-action tracking when following defects through remedial work to evidence of closure, and official guidance for the surrounding technical and management background.
Related work and your next step
Consider Dock Levellers and Loading Bays alongside the Lifts and Lifting Equipment overview where related equipment requires attention. Explore maintenance for ongoing work, projects for larger changes and all services for other requirements.
Provide Black & White Facilities with the site or equipment list, available findings and operating constraints. Agree clear responsibility and reporting arrangements as the work is defined. Make an enquiry.
Discuss the scope
Tell us what needs attention.
Share the site, the issue and any access requirements so we can discuss the next step.