Workplace Hosts

Describe the outcome required as well as the immediate issue. The starting information should identify the location, people affected and any change in use, so the assessment addresses the current requirement rather than simply repeating the previous arrangement.

The brief can include workplace checks, meeting readiness, user guidance and coordination with reception, catering, cleaning and facilities. It identifies the tasks the host completes directly and the requests passed to other teams. Reporting captures recurring issues and outstanding actions.

A host needs accurate local information and clear authority. Helpful coordination does not mean making technical, employment or tenancy decisions. Agree how urgent issues are escalated and how personal information is handled when users raise a request.

The proposal identifies the responsibilities that remain with the site or property team and the work included in our instruction. Connected repairs and specialist activities receive their own clear scope, so each person understands what they must arrange and what records they will receive.

Provide workplace layouts, service contacts, meeting patterns and common user questions. Identify readiness standards and priorities during busy periods. Agree the host's task list and the routes for faults, changes and feedback.

We define the host role and handoffs, then prepare the local information and working routine. The service follows the agreed priorities and reports issues to the responsible team. Handover retains the actions needing follow-up and the changes users need to know.

For several sites, we agree consistent reporting and escalation while retaining local contacts and operating requirements. Each action stays connected to its building or service area, with a named route for decisions that affect the wider operation.

Hours, workplace size, user demand and the number of service points affect cost. A host covering several areas needs realistic priorities and travel time. The proposal should distinguish the coordination role from specialist repairs or separately staffed services.

Tell us about operating hours, critical periods and the activities that must continue. The programme and price should reflect those constraints, including any phased delivery, additional access arrangements and reporting needed by the operational team.

Offices need work coordinated with staff and visitors. Retail needs trading and deliveries considered. Hospitality brings guest areas and food operations into the brief, while education needs access planned around teaching. Our complete service and project offering supports all sectors, with the arrangements based on each site's actual activity.

We cover Northumberland, Tyne and Wear, County Durham and Tees Valley, including Berwick-upon-Tweed, Alnwick, Morpeth, Hexham, Newcastle, Gateshead, Sunderland, Durham, Darlington, Hartlepool, Stockton-on-Tees and Middlesbrough. View all locations.

For a multi-site requirement, provide the local contact and working restrictions for each address. A common service brief still needs the differences between premises recorded.

Read about setting maintenance frequencies for the principles behind an evidence-based recurring programme. Official guidance provides the relevant context for this service. Browse the Knowledge Centre.