Heat Pumps

Describe the outcome required as well as the immediate issue. The starting information should identify the location, people affected and any change in use, so the assessment addresses the current requirement rather than simply repeating the previous arrangement.

The brief covers heat demand, equipment selection, distribution interfaces, controls, electrical provision and installation. It identifies hot-water requirements, siting and commissioning. The scope should explain retained components and any changes required for the complete system.

Heat-pump performance depends on operating conditions, including the temperatures the system must deliver. A catalogue efficiency figure is not a site guarantee. Equipment selection needs the actual duty and the building's practical constraints, including noise, space and maintenance access.

The proposal identifies the responsibilities that remain with the site or property team and the work included in our instruction. Connected repairs and specialist activities receive their own clear scope, so each person understands what they must arrange and what records they will receive.

Provide heat and energy records, building plans, plant information and operating hours. Identify existing emitters and control arrangements. Agree the assessment boundary and the evidence needed to compare options.

We establish demand and assess the existing heating arrangement, then define options and required changes. Installation coordinates the relevant trades. Handover includes commissioning, controls guidance and the maintenance information needed for the revised system.

For several sites, we agree consistent reporting and escalation while retaining local contacts and operating requirements. Each action stays connected to its building or service area, with a named route for decisions that affect the wider operation.

Duty, equipment type, distribution changes, electrical work and access affect cost. Fabric or hot-water improvements may create separate tasks. Compare complete systems and operating assumptions rather than heat-source price alone.

Tell us about operating hours, critical periods and the activities that must continue. The programme and price should reflect those constraints, including any phased delivery, additional access arrangements and reporting needed by the operational team.

Offices need work coordinated with staff and visitors. Retail needs trading and deliveries considered. Hospitality brings guest areas and food operations into the brief, while education needs access planned around teaching. Our complete service and project offering supports all sectors, with the arrangements based on each site's actual activity.

We cover Northumberland, Tyne and Wear, County Durham and Tees Valley, including Berwick-upon-Tweed, Alnwick, Morpeth, Hexham, Newcastle, Gateshead, Sunderland, Durham, Darlington, Hartlepool, Stockton-on-Tees and Middlesbrough. View all locations.

For a multi-site requirement, provide the local contact and working restrictions for each address. A common service brief still needs the differences between premises recorded.

Read planning an energy improvement project and building management systems explained. Official guidance provides the relevant context for this service. Browse the Knowledge Centre.