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830 pages
01
Facilities Management, Maintenance and Projects
02About Black & White Facilities
03Health, Safety and Compliance
04How We Work
05Our Relationship with Black & White Group
06Our Standards
07Our Story
08People and Leadership
09Quality and Service Performance
10Supply Chain and Service Partners
11Sustainability and Social Value
12Why Choose Us
13Careers and Opportunities
14Apprenticeships and Early Careers
15Current Vacancies
16Equality and Inclusion
17Facilities Management Careers
18Office and Support Careers
19Register Your Interest
20Subcontractor and Supply-Chain Opportunities
21Trade and Technical Careers
22Working with Us
23Case Studies
24Buried Water-Pipe Repair and Reinstatement in Blyth
25Chimney Leadwork and Roof Repairs in Blyth
26Clinical Drainage Remediation at a Gateshead Veterinary Site
27Commercial Heating and Hot-Water Replacement at a Gateshead Veterinary Hospital
28Heating Circulation Restored in Newcastle
29Planned and Reactive Maintenance at KIKO Milano, Newcastle
30Case Studies by Location
31Maintenance Case Studies
32Phased Overnight Repainting at a 24/7 Veterinary Site
33Three-Storey Car Park Cleaning in Newcastle
34Multi-Trade Refurbishment in Seaham
35Multi-Trade Refurbishment in Sunderland
36Parapet Flashing Repairs in Whitley Bay
37Project Case Studies
38Power Restoration at a Residential Park
39Retail Emergency Lighting Repairs at Dalton Park
40Retail Opening Support at Eldon Square, Newcastle
41Reused uPVC Door Installation in Consett
42Emergency Heating Repair at Robson & Prescott, Alnwick
43Veterinary Safety Flooring at Robson & Prescott, Alnwick
44Roof Leak and Rainwater Repairs in Blyth
45Case Studies by Sector
46Service Case Studies
47Storm-Damaged Cladding Repairs in Newcastle
48LED Lighting Repair at Thaikhun Metrocentre
49Timber Window Restoration in Whickham
50Temporary Car Park Repairs in Backworth
51Out-of-Hours Security Restoration at Wingstop Metrocentre
52Contact Black & White Facilities
53Careers Enquiries
54Complaints and Feedback
55Existing Client Support
56Facilities Helpdesk
57General Enquiries
58Request a Quote
59Request Emergency Assistance
60Supplier and Subcontractor Enquiries
61Facilities Management
62Asset Management
63Compliance Management
64Contract and SLA Management
65Contractor and Supply-Chain Management
66Energy and Utilities Management
67Estate Strategy and Optimisation
68Facilities Helpdesk
69Facilities Management Consultancy
70FM Mobilisation and Transition
71Hard Facilities Management
72Integrated Facilities Management
73Job Management and Service Reporting
74KPI and Performance Management
75Lifecycle Planning
76Mobile Facilities Management
77Multi-Site Facilities Management
78Property Inspections and Condition Surveys
79Service Mobilisation and Demobilisation
80Soft Facilities Management
81HTML Sitemap
82Knowledge Centre
83Building Fabric Guides
84What Causes Suspended-Ceiling Damage?
85What Causes Water Ingress?
86What Is a Building Condition Survey?
87What Is a Dilapidation Survey?
88What Is Building-Fabric Maintenance?
89What Is Included in Commercial Joinery?
90What Is Planned Fabric Maintenance?
91What Is Safety Flooring?
92What Should an Emergency Roof Repair Cover?
93When Should a Fire Door Be Replaced?
94When Should a Flat Roof Be Replaced?
95Downloadable Checklists
96Commercial-Building Compliance Checklist
97Commercial Property Handover Checklist
98Commercial Winter Maintenance Checklist
99Contractor Onboarding Checklist
100Electrical Compliance Checklist
101Emergency Maintenance Checklist
102Fire-Safety Checklist
103Monthly Facilities-Management Checklist
104Planning Property Waste Collections
105PPM Mobilisation Checklist
106Property Condition Survey Checklist
107Seasonal External Maintenance Planning
108Store-Opening Checklist
109Water-Hygiene Checklist
110Cleaning and Environmental Guides
111Planning Commercial Pest Control
112What Is Included in Commercial Contract Cleaning?
113Facilities and Property Compliance Guides
114How Often Should Compliance Records Be Reviewed?
115How Should Compliance Certificates Be Managed?
116What Happens When a Compliance Inspection Fails?
117What Is a Commercial Building Compliance Register?
118What Is a Responsible Person?
119What Is a Statutory Maintenance Schedule?
120What Is Remedial-Action Tracking?
121What Records Should a Facilities Manager Retain?
122What Statutory Inspections Does a Commercial Building Require?
123Who Is Responsible for Building Compliance?
124Costs and Procurement Guides
125CCTV Installation Cost Factors
126Commercial Boiler Replacement Considerations
127Drain-Unblocking Cost Factors
128Fire-Alarm Servicing Cost Factors
129Lifecycle-Planning Costs
130Planning an Energy Improvement Project
131PPM Contract Pricing Explained
132Refurbishment Budgeting
133Repair or replace? Look beyond the call-out cost
134What Affects Maintenance and Emergency Call-Out Costs?
135Downloadable Resources
136Electrical Service Guides
137How Often Does a Commercial Property Need an EICR?
138How Often Should Emergency Lights Be Tested?
139Is PAT Testing Legally Required?
140What Causes an Electrical Circuit to Trip?
141What Is a Commercial Lighting Survey?
142What Is an EICR?
143What Is Electrical Thermal Imaging?
144What Is Emergency Electrical Make-Safe Work?
145What Is Fixed-Wire Testing?
146When Should a Distribution Board Be Replaced?
147Facilities Management Guides
148How Is Facilities-Management Performance Measured?
149What Does a Facilities-Management Company Do?
150What Is a Facilities Helpdesk?
151What Is Contractor Management?
152What Is Facilities Management?
153What Is Hard Facilities Management?
154What Is Integrated Facilities Management?
155What Is Multi-Site Facilities Management?
156What Is Soft Facilities Management?
157What Should an FM Contract Include?
158Fire Safety Guides
159How Often Should a Commercial Fire Alarm Be Serviced?
160How Often Should Emergency Lighting Be Tested?
161How Often Should Fire Doors Be Inspected?
162How Often Should Fire Extinguishers Be Serviced?
163What Is a Dry-Riser Test?
164What Is an Automatic Opening Vent?
165What Is Fire Compartmentation?
166What Is Fire Stopping?
167What Should a Fire Logbook Contain?
168Who Can Conduct a Fire-Risk Assessment?
169Frequently Asked Questions
170Facilities and Property Maintenance FAQs
171Glossary
172Facilities and Property Maintenance Glossary
173Mechanical and HVAC Guides
174How Often Should a Commercial Boiler Be Serviced?
175How Often Should Air Conditioning Be Serviced?
176How Often Should Kitchen Extraction Be Cleaned?
177What Causes a Circulation Pump to Fail?
178What Does an Air-Handling Unit Do?
179What Is a Building-Management System?
180What Is an HVAC Maintenance Contract?
181What Is Commercial Mechanical Plant Maintenance?
182What Is F-Gas Compliance?
183What Is HVAC Balancing?
184Why Do Pressurisation Units Lose Pressure?
185News and Insights
186Maintenance Advice
187How Are Maintenance Frequencies Determined?
188How Do You Create an Asset-Based PPM Schedule?
189How Should PPM Evidence Be Recorded?
190What Is a Maintenance Backlog?
191What Is Condition-Based Maintenance?
192What Is Planned Preventative Maintenance?
193What Is Predictive Maintenance?
194What Is Statutory Maintenance?
195What Is the Difference Between PPM and Reactive Maintenance?
196A maintenance schedule people can actually use
197Plumbing and Drainage Guides
198How Often Should Grease Traps Be Cleaned?
199How Often Should TMVs Be Serviced?
200How Often Should Water Temperatures Be Checked?
201What Causes Low Water Pressure in a Commercial Building?
202What Causes Recurring Drain Blockages?
203What Is a Legionella Risk Assessment?
204What Is a Sewage Pump Station?
205What Is a Thermostatic Mixing Valve?
206What Is CCTV Drain Surveying?
207When Can a Drain Be Relined?
208Project Planning Guides
209What Should a Commercial Refurbishment Scope Include?
210Common Problems and Emergency Advice
211What Counts as an Emergency Maintenance Issue?
212What Happens After an Emergency Call-Out?
213What Happens When No Fault Is Found?
214What Information Should Be Provided When Reporting a Fault?
215What Is a First-Time Fix?
216What Is an Emergency Make-Safe Attendance?
217What Is Reactive Maintenance?
218What Is the Difference Between Temporary and Permanent Repair?
219When Are Follow-On Works Required?
220Why Are Diagnostic Attendances Chargeable?
221Security and Access Guides
222How Does Commercial Access Control Work?
223Facilities Management Coverage
224Acklam
225Acklington
226Alnmouth
227Alnwick
228Amble
229Annfield Plain
230Ashington
231Ayresome
232Backworth
233Bamburgh
234Barnard Castle
235Bedlington
236Belford
237Bellingham
238Benton
239Benwell
240Berwick Hills
241Berwick-upon-Tweed
242Billingham
243Birtley
244Bishop Auckland
245Blackhall Colliery
246Blakelaw
247Blaydon
248Blyth
249Boldon Colliery
250Boosbeck
251Bowburn
252Brandon
253Brotton
254Byker
255Carlin How
256Castletown
257Chester-le-Street
258Chilton
259Choppington
260Chopwell
261Cleadon
262Consett
263Corbridge
264Coulby Newham
265County Durham
266Coxhoe
267Cramlington
268Crawcrook
269Crook
270Cullercoats
271Dalton Piercy
272Darlington area coverage
273Darlington
274Dinnington
275Doxford Park
276Dudley
277Dunston
278Durham
279Eaglescliffe
280Earsdon
281Easington
282East Boldon
283Egglescliffe
284Elswick
285Elwick
286Embleton
287England
288Esh Winning
289Eston
290Fairfield
291Fawdon
292Felling
293Felton
294Fenham
295Ferryhill
296Fishburn
297Forest Hall
298Framwellgate Moor
299Fulwell
300Gateshead area coverage
301Gateshead
302Gosforth
303Grangetown
304Great Lumley
305Greatham
306Guisborough
307Haltwhistle
308Hart
309Hartlepool area coverage
310Hartlepool
311Haydon Bridge
312Heaton
313Hebburn
314Heighington
315Hemlington
316Hendon
317Hetton-le-Hole
318Heworth
319Hexham
320High Coniscliffe
321Holy Island
322Horden
323Houghton-le-Spring
324Howdon
325Hurworth-on-Tees
326Ingleby Barwick
327Jarrow
328Jesmond
329Kenton
330Killingworth
331Kingston Park
332Kirkleatham
333Kirklevington
334Lanchester
335Langley Moor
336Langley Park
337Leadgate
338Lemington
339Lingdale
340Linthorpe
341Lobley Hill
342Loftus
343Long Newton
344Longbenton
345Longframlington
346Longhoughton
347Low Fell
348Marsden
349Marske-by-the-Sea
350Marton
351Middlesbrough area coverage
352Middlesbrough
353Middleton St George
354Monkseaton
355Morpeth
356Murton
357New Marske
358Newbiggin-by-the-Sea
359Newburn
360Newcastle upon Tyne area coverage
361Newcastle upon Tyne
362Newton Aycliffe
363Normanby
364North East England
365North Ormesby
366North Shields
367North Tyneside area coverage
368Northumberland
369Norton
370Nunthorpe
371Ormesby
372Pegswood
373Pelaw
374Pelton
375Penshaw
376Peterlee
377Piercebridge
378Ponteland
379Prudhoe
380Redcar and Cleveland area coverage
381Redcar
382Roker
383Rothbury
384Rowlands Gill
385Ryhope
386Ryton
387Sacriston
388Sadberge
389Saltburn-by-the-Sea
390Seaburn
391Seaham
392Seahouses
393Seaton Carew
394Seaton Delaval
395Sedgefield
396Seghill
397Shilbottle
398Shildon
399Shiremoor
400Shotton Colliery
401Silksworth
402Skelton
403South Bank
404South Shields
405South Tyneside area coverage
406Southwick
407Spennymoor
408Stainton
409Stakeford
410Stanley
411Stillington
412Stocksfield
413Stockton-on-Tees area coverage
414Stockton-on-Tees
415Sunderland area coverage
416Sunderland
417Swalwell
418Team Valley
419Tees Valley
420The Headland
421Thornaby-on-Tees
422Throckley
423Tow Law
424Trimdon
425Tyne and Wear
426Tynemouth
427United Kingdom
428Ushaw Moor
429Walker
430Wallsend
431Warkworth
432Washington
433West Boldon
434Westerhope
435Whickham
436Whitburn
437Whitley Bay
438Willington
439Wingate
440Wolviston
441Wooler
442Woolsington
443Wrekenton
444Yarm
445Commercial Maintenance
446Asset Maintenance
447Condition-Based Maintenance
448Corrective Maintenance
449Emergency Maintenance
450Fault Finding and Diagnostics
451First-Time Fix
452Maintenance Contracts
453Planned Preventative Maintenance in Newcastle and the North East
454Planned Replacement
455Predictive Maintenance
456Reactive Maintenance in Newcastle and the North East
457Remote and Condition Monitoring
458Seasonal Maintenance
459Shutdown and Out-of-Hours Maintenance
460Statutory Maintenance
461Policies and Information
462Website Accessibility Statement
463Capability Statement
464Company Details and Statutory Disclosures
465Cookie and Storage Technologies Notice
466How Black & White Governance Works
467Customer, Supplier and Website Privacy Notice
468Customer Terms and Conditions
469Group Policy Adoption Statement
470Insurance and Credentials Statement
471Legal and Regulatory Responsibility
472Legal Notice and Disclaimer
473Operational Compliance and Assurance Statement
474Risk and Business Continuity Approach
475Supply-Chain Assurance Approach
476Accessibility Policy
477Anti-Bribery, Corruption and Fraud Policy
478Black & White Group Identity and Governance Statement
479Code of Conduct
480Complaints Policy
481Conflicts of Interest, Gifts and Hospitality Policy
482Data Protection and Privacy Policy
483Environmental and Sustainability Policy
484Equality, Diversity, Inclusion and Human Rights Policy
485Group Cookie and Storage Technologies Policy
486Health and Safety Policy
487Information and Cyber Security Policy
488Modern Slavery and Human Trafficking Statement
489Quality Policy
490Responsible Procurement Policy
491Supplier Code of Conduct
492Sustainability and Social Value Strategy
493Whistleblowing Policy
494Facilities Projects
495Building Services Upgrades
496Capital Works
497Compliance Remedial Works
498Construction Design and Management
499Cost Planning
500Design and Build
501Dilapidations and Reinstatement
502Energy and Decarbonisation Projects
503Mechanical and Electrical Projects
504Minor Works
505Multi-Site Rollouts
506Planned Replacement Programmes
507Programme Management
508Project Handover
509Project Management
510Refurbishment and Fit-Out
511Strip-Out and Decommissioning
512Surveys and Feasibility
513Testing and Commissioning
514Customer Reviews
515Leave a Review
516Reviews by Location
517Reviews by Project Type
518Reviews by Sector
519Reviews by Service
520Sectors
521Construction and Development
522Data Centres and Critical Environments
523Defence and Secure Estates
524Education
525Energy and Utilities
526Facilities Management Companies
527Healthcare and Care
528Hospitality and Restaurants
529Industrial and Manufacturing
530Leisure and Entertainment
531Life Sciences and Laboratories
532Managing Agents and Property Managers
533Offices and Commercial Workplaces
534Public Sector and Community
535Residential Block Management
536Retail and Multi-Site Estates
537Social Housing and Residential Estates
538Transport and Infrastructure
539Veterinary
540Warehousing and Logistics
541Facilities and Technical Services
542Building Fabric
543Brickwork and Masonry
544Building Envelope and Facade Repairs
545Ceilings and Partitions
546Cladding and Curtain Walling
547Concrete Repairs
548Doors, Windows and Glazing
549Flooring
550General Building Repairs
551Handyman Services
552Commercial Joinery and Carpentry in Newcastle and the North East
553Kitchens and Washrooms
554Locksmith and Ironmongery
555Painting and Decorating
556Plastering and Dry Lining
557Rendering and External Finishes
558Structural Repairs
559Tiling
560Waterproofing and Damp Proofing
561Catering and Hospitality Services
562Hospitality Services
563Hospitality Support
564Vending and Refreshments
565Workplace Catering
566Cleaning and Hygiene
567Biohazard and Trauma Cleaning
568Builders and Post-Construction Cleaning
569Carpet and Floor Cleaning
570Commercial Contract Cleaning
571Deep Specialist Cleaning
572Fire, Smoke and Mould Remediation
573Flood and Sewage Cleaning
574Graffiti Removal
575Gutter Cleaning
576High-Level Facade Cleaning
577Hygiene Consumables and Replenishment
578Industrial Cleaning
579Kitchen Extract Cleaning
580Pressure Washing
581Ventilation and Duct Cleaning
582Washroom Services
583Window Cleaning
584Commercial Kitchen and Catering Equipment
585Catering Equipment Installation
586Catering Equipment Maintenance
587Catering Equipment Repairs
588Coffee Machines and Ice Machines
589Commercial Dishwashers and Glasswashers
590Commercial Kitchen Gas Safety
591Commercial Kitchen Ventilation
592Commercial Ovens and Cooking Equipment
593Gas Interlock Systems
594Kitchen Extract and Grease Management
595Compliance and Specialist Risk
596Asbestos Management
597Business Continuity
598Compliance Audits
599Compliance Remedial Works
600COSHH Assessments
601Damp and Mould Investigations
602DSEAR Assessments
603Electrical Compliance
604Fire-Safety Compliance
605Gas Compliance
606Health and Safety
607Indoor Air Quality
608Legionella Risk Assessments
609LEV Compliance and Testing
610Lifting Equipment Compliance
611LOLER Compliance
612Permit to Work
613Pressure Systems Compliance
614PUWER Compliance
615Statutory Compliance Management
616Commercial Drainage and Wastewater Services in Newcastle and the North East
617CCTV Drain Surveys
618Drain Cleaning and Maintenance
619Drain Repairs and Relining
620Drainage Installation and Replacement
621Emergency Drain Unblocking
622Flood Response
623Grease Traps and Interceptors
624Gullies and Surface Water
625High-Pressure Water Jetting
626Root Cutting and Descaling
627Septic Tanks and Cesspits
628Sewage Pumps and Pump Stations
629Sewage Treatment Systems
630Commercial Electricians in Newcastle and the North East
631Commercial Electrical Repairs in Newcastle and the North East
632Commercial Lighting
633Electrical Installations
634Electrical Testing and EICRs
635Electrical Thermal Imaging
636Emergency Lighting
637Generators and Backup Power
638Lightning Protection
639LV and HV Systems
640Portable Appliance Testing
641Power and Distribution
642Power Quality and Harmonic Analysis
643Switchgear and Transformers
644Temporary Power
645UPS and Uninterruptible Power Supplies
646Energy and Renewable Technologies
647Battery Storage
648Building Energy Optimisation
649Carbon and Net-Zero Planning
650Display Energy Certificates
651Electric Vehicle Charging
652Energy Audits and Management
653Energy Procurement
654EPCs and Energy Performance Assessments
655ESOS Assessments
656Heat Pumps
657LED Lighting Upgrades
658Metering and Monitoring
659Power-Factor Correction
660Renewable-Energy Maintenance
661Solar PV
662Sub-Metering
663Fire and Life Safety
664Dry and Wet Riser Testing
665Evacuation Safety
666Fire Alarm Systems
667Fire Compartmentation Surveys
668Fire Curtains and Fire Shutters
669Fire Damper Testing and Maintenance
670Fire Doors
671Fire Extinguishers
672Fire Risk Assessments
673Fire-Safety Compliance Audits
674Fire-Safety Management
675Fire Stopping and Compartmentation
676Passive Fire Surveys
677Smoke Control and AOV
678Sprinklers, Risers and Hydrants
679Grounds and External Maintenance
680Arboriculture and Tree Services
681Car Parks, Roads and Pathways
682External Cleaning
683External Lighting Maintenance
684Fencing and Boundaries
685Grounds and Landscape Maintenance
686Grounds Clearance
687Line Marking and Signage
688Snow Clearance
689Weed Control
690Winter Maintenance and Gritting
691Commercial Heating and Gas Services in Newcastle and the North East
692Boiler Replacement
693Burners and Combustion Equipment
694Commercial Boiler Repairs
695Commercial Boiler Servicing
696Commercial Gas
697Commercial Gas Installations
698Commercial Heating Installations
699Commercial Heating Maintenance
700Flues and Chimneys
701Gas Detection Systems
702Gas Safety Testing
703Heating Controls
704HVAC and Refrigeration
705Air and Ventilation Balancing
706Air Conditioning
707Air-Handling Units
708Chillers and Cooling Towers
709Cold Rooms
710Commercial Refrigeration
711Ductwork
712F-Gas Compliance
713Fan Coil Units
714HVAC Maintenance and Servicing
715Kitchen Extract
716LEV Examination and Testing
717Local Exhaust Ventilation (LEV)
718TM44 Air-Conditioning Inspections
719Ventilation
720Ventilation and Duct Cleaning
721VRV and VRF Systems
722Lifts and Lifting Equipment
723Dock Levellers and Loading Bays
724Escalators and Travelators
725Hoists and Dumbwaiters
726Lift Modernisation and Refurbishment
727Lift Repairs and Breakdown Response
728Lift Servicing and Maintenance
729Lifting Equipment Inspections
730LOLER Thorough Examinations
731Passenger and Goods Lifts
732Platform Lifts and Stairlifts
733PUWER Inspections
734Mechanical Services
735Compressed Air
736Mechanical Commissioning
737Mechanical Fault Finding
738Mechanical Installations
739Mechanical Plant Maintenance
740Mechanical System Upgrades
741Plant Room Maintenance
742Pressure Systems
743Pumps and Motors
744Steam and Condensate Systems
745Valves and Actuators
746Pest-Control Services
747Bird Control
748Commercial Pest Management
749Insect Control
750Pest Proofing
751Rodent Control
752Commercial Plumbers in Newcastle and the North East
753Backflow Prevention and RPZ Valves
754Booster Pumps
755Cold-Water Storage Tank Cleaning and Disinfection
756Commercial Plumbing in Newcastle and the North East
757Emergency Plumbing
758Hot and Cold Water Systems
759Leak Detection
760Legionella Risk Assessments
761TMV Servicing and Testing
762Toilets and Sanitaryware
763Water Heaters and Calorifiers
764Water Hygiene and Legionella
765Water Sampling and Testing
766Water-System Flushing and Disinfection
767Water Treatment
768Commercial Roof Repairs and Maintenance in Newcastle and the North East
769Emergency Roof Repairs
770Flat Roofing
771Gutters and Downpipes
772Industrial Roofing and Cladding
773Leadwork and Flashings
774Liquid-Applied Roofing
775Metal and Sheet Roofing
776Pitched Roofing
777Roof Access and Safety Systems
778Roof Inspections and Leak Detection
779Roof Replacement
780Roof Waterproofing
781Rooflights
782Security, Access and Telecommunications
783Access Control
784ANPR and Vehicle Access
785Audio-Visual and Public Address
786Automatic Doors
787CCTV
788Data Cabling and Networks
789Door Entry and Intercoms
790Gates, Barriers and Bollards
791Intruder Alarms
792Keyholding and Alarm Response
793Lone-Worker Systems
794Manned Security
795Perimeter Security
796Security-System Maintenance
797Shutters and Security Doors
798Turnstiles
799Smart Buildings and Facilities Technology
800Asset Tagging and Data Capture
801Building Analytics
802Building Management Systems
803CAFM and IWMS Systems
804Digital Logbooks and Compliance Records
805Digital Twins
806Facilities Dashboards and Reporting
807IoT and Remote Monitoring
808Occupancy Monitoring
809Predictive Asset Analytics
810Smart Metering
811System Integration and Data Migration
812Waste and Recycling
813Bulky Waste and Clearances
814Confidential Waste
815Food Waste
816General Waste
817Hazardous and Clinical Waste
818Recycling Services
819Skip and Container Services
820Waste Audits and Management
821Waste Compactors and Balers
822WEEE, Battery and Lamp Recycling
823Workplace and Occupant Services
824Mailroom and Porterage
825Meeting Room Management
826Occupant Support
827Office Moves and Space Planning
828Reception and Concierge
829Workplace Hosts
830Website Search